Feature Requests

A customer booked an appointment for 8 attendees when it should have been for 1 attendee. It would be much easier if EAB incorporated the automatic refund as I am rescheduling the booking and changing the number of attendees from 8 to 1 in that flow.

hi! it would be helpful if no show clients received a fee for not coming to their booking.

When looking on mobile some customers do not know you must scroll down to find the time after the calendar or date slots. This is confusing for some and it would be nice for it to show and not only once you scroll.

I would like to reorder items that are upsold on an event in a particular order. RIght now, it is a bit cumbersome as I have to unlist the products then list them which is not ideal. Expected behaviour: Drag-and-drop products in the order you want them to appear in the upsell

A button that can be displayed on the website with different appointment types tied into it. Whichever available appointment is up next will display on the button and can be clicked on to open up that appointments schedule. This could be advantageous to fill last minute bookings.

Logic for availabilities to communicate/ interact with one another. Once X is booked Y becomes unavailable Once Y is booked X becomes unavailable. We are looking to apply this logic to two separate products using two separate events and availabilities The current constraint we have is differing attendee limits on the two events. I would like Y to become unavailable when 1 attendee books X, rather than once the 20 attendee limit is reached.

The "View bookings" tile currently requires staff to select a search filter (Booking ID, First Name, or Last Name), then type and search, before viewing the specific related result. While this works well for looking up specific bookings, it doesn't align with the fast-paced reality of retail operations where teams need instant visibility of who's expected throughout the day. This creates friction during checkout and forces staff to either search for info or ask the customer. Proposed Enhancement: Default View: Today's Live Booking List Display all current day bookings immediately upon opening Fulfilled appointments greyed out or hidden (user configurable?) Instant situational awareness for the entire team Dynamic Search Bar (top of screen) Type any information: name, phone, email, partial matches Live filtering as you type, no "search" button needed Seamless transition between browsing and searching Optional: Today/Upcoming Tabs "Today" tab as default view "Upcoming Days" tab for planning ahead In retail environments with bookings, this view is opened dozens of times per day. Staff need to quickly match walk-ins to appointments, prepare for arrivals, and process checkouts efficiently. A list-first approach would dramatically improve operational flow and reduce customer wait times. This enhancement would make the POS booking tile indispensable for daily operations instead of just a lookup tool. We believe this represents a significant opportunity to better serve retail businesses managing appointments.

Adding a way to make the waiver (under intake question) only come once a transaction (like if they choose multiple time slots, they only fill that out once)

When we have to reschedule a booking but they don't reschedule immediately our only option is to cancel it. Although once we rebook this person, it doesn't show up in the upcoming bookings, it remains in the cancelled section so the team get a surprise participant For example bra-3305158

Feature request: Auto-cancel future bookings when subscription ends Current behavior (as confirmed by support) A customer with an active subscription can book events. If they cancel the subscription afterwards, any bookings already made remain confirmed. The prepaid package/subscription only controls the ability to book, not the removal of future bookings. Requested behavior When a customer’s subscription for a specific product/package ends (canceled or expires), all future bookings linked to that subscription should be automatically canceled. Detailed requirement Trigger Event: subscription status changes to canceled, expired, or payment failed (not recovered). This should work ideally through: Native app logic or Integration with Shopify Flow webhook/events (when available to apps like yours). Scope of cancellation Find all upcoming bookings for that customer that: Are associated with the subscription/package that just ended, and Have a start date on or after the subscription end date (or cancellation effective date). Those bookings should be: Marked as canceled in Easy Appointment Booking, and Freed up in the calendar. What should not happen Past bookings are untouched. Bookings that occur before the subscription end date stay valid. Optional but very useful Send an automatic email notification to: The customer: list of bookings that were canceled because the subscription ended. The merchant/admin: summary of which customer and how many sessions were canceled. Ideally expose a setting in the app: Toggle: Auto-cancel future bookings when subscription ends: ON/OFF. Example scenario (same as I explained in chat) Client subscribes on 1st of the month. On 25th, they book a session on 15th of next month. Then they cancel their subscription. Current behavior: The booking on the 15th of next month stays confirmed. Requested behavior: When the subscription is canceled/ends, the system automatically finds that 15th booking and cancels it, because it falls after the subscription end date.