Your booking emails just got a major glow-up! The new Email Editor lets you fully customize your message and make every email feel on-brand and personal.

Your emails are often the first touchpoint customers see — now you can make them look and sound exactly how you want. Showcase your brand, encourage reviews, and deliver a polished customer experience every time. 🙌

🖋️ Edit Email Templates: Add your logo, custom message above or below the booking details, and personalize your tone.

🎨 Better Design: Improved responsive layout so your emails look beautiful on desktop and mobile. Add your brand's primary colour as well.

⭐ Add Review Links: Include a link inviting customers to leave a review — capture feedback effortlessly. Example below

Head to Settings, Email & SMS and start customizing! Available for only!

Email editing is available for all using our . Review link capturing is available for Pro Plus and Ultimate plan holders.

⸻

Make every booking email feel like you — clear, branded, and built to impress. ✨

Have you ever wondered:

Now you can get to know your customers like never before. The new Customer Insights tools help you track loyalty, spot repeat visitors, and see who your most valuable customers really are — all from within Easy Appointment Booking!

Understanding who books most often (and who’s new) helps you follow up smarter, reward loyalty, and make better business decisions. 🙌

👤 Customer Profiles: In Bookings, click any customer’s name to see a full breakdown of their bookings and total revenue.

📤 Export by Event: From Bookings > Export, download a customer list for a specific event.

🏆 Most Valuable Customers: In Reporting, view your top customers ranked by booking frequency and revenue.

Available now for all users for a limited time — coming soon exclusively to Pro Plus! See who keeps your business running and take action with powerful new customer insights. ✨

Take control of how long bookings stay reserved in your customers’ carts. You can now customize your reservation hold time anywhere from 5 to 30 minutes — giving you more flexibility to fit your booking flow rather than the default 15 minutes!

Every business runs differently. Some want faster turnover, others need more time for customers to complete checkout. Now you can fine-tune that window to match your pace and prevent overbookings. 🙌

⚙️ Set Your Hold Time: Choose a custom reservation window between 5–30 minutes instead of the fixed 15-minute default.

🛒 Smarter Holds: Control how long a time slot stays locked while a customer finishes booking.

📈 Optimize Conversion: Adjust hold times to balance flexibility and booking speed.

Enable this under Settings > General > Storefront > Reservation Timeout

Available now for all customers. Fine-tune your booking flow and give customers the perfect amount of time to confirm — no more one-size-fits-all holds. ⏳

Keep your schedule perfectly organized — automatically! Your event colors in Easy Appointment Booking now sync directly to Google Calendar, so what you see in the app matches what you see on your calendar.

Easily spot which bookings are which at a glance — no more guessing or manual color updates. Perfect for businesses with multiple service types. 🙌

🌈 Automatic Color Sync: Set colours for appointment types in Easy Appointment Booking. They’ll instantly match in Google Calendar.

💼 Organize Your Schedule: Color-code your consultations in blue, workshops in green, and VIP appointments in gold.

🧠 Stay Consistent: Enjoy the same visual organization across all your devices and tools.

You can set this under Edit Event > Advanced > Calendar Colour. This changes your event colour in the Booking Tab & Google Calendar

: your primary Google Calendar colour stays the same on the left hand side of the Google Calendar block (by Google's design) and the main colour reflects the colour from the app that you assigned.

Available now for Pro, Pro Plus and Ultimate plan holders.

⸻

Stay organized, save time, and see your day at a glance with seamless Google Calendar colour sync. ✨

We've been busy shipping improvements to make your booking experience even better. Here's what's new:

Your event calendar colors now sync directly to Google Calendar. When you set a color for an appointment type in the app, it automatically appears with the same color in your Google Calendar, making it easier to visually organize your schedule at a glance.

Zoom links and custom meeting URLs are now automatically included in Google Calendar invite descriptions. No more hunting for meeting links. They're right there when your customer opens the calendar event.

Admins can now create bookings directly from any event detail page with a new "Add Booking" action button. Skip the navigation and book appointments faster.

We've added full Finnish translation support for your storefront. Expand your reach to Finnish-speaking customers with localized booking experiences.

The free booking confirmation screen got a visual upgrade with smooth animations, a polished success icon, and improved layout. First impressions matter, and now your customers get a more delightful confirmation experience.

Selecting team portal seats is now more intuitive with a range slider replacing the old number input. Quickly adjust seats from 0-100+ with visual feedback.

Managing packages just got easier. You can now search packages by name and toggle to hide fully redeemed packages, keeping your dashboard clean and organized.

Questions or feedback? We'd love to hear from you! Let us know what you think in the chat.

Managing your waitlist just got a whole lot easier! With a refreshed admin view and cleaner invitations, the new Waitlist helps you fill openings faster and keep your customers in the loop automatically.

A better waitlist means fewer missed opportunities and earning new customers even when you're full. Now you can organize, invite, and notify customers with just a few clicks — all from a single, streamlined view

📋 Refreshed Admin & Sorting: Easily sort and filter your waitlist with clean metrics right at the top.

🕓 Easier Signup: Customers can join faster and choose dates and times that match your schedule.

🤖 Smarter Invitations: Invite customers directly from the admin, with smart suggestions when you cancel or reschedule a booking.

💌 Modern Emails: Clean, modern templates automatically notify customers when they join the waitlist and when they’re invited to book.

🔗 Klaviyo Integration: Trigger a new event every time a customer joins your waitlist to power your automations.

1️⃣ Head to the tab of the app

2️⃣ Review and organize your waitlist with new sorting and filters.

3️⃣ Invite customers with one click when spots open up.

4️⃣ Watch your schedule fill up — we track which waitlist signups become bookings 🎯

Available for plan holders. Keep your bookings full and your customers happy with the smarter, simpler Waitlist. Try it out today and see how much smoother scheduling can be! 🚀

Ever wondered when most customers are booking, or how far in advance they plan? Our new Timeslot Reports have you covered.

See your busiest days and hours, plus insights on how far ahead customers book. All actionable data to help you:

📅 Staff smarter during peak times

💸 Market more effectively around booking patterns

⏰ Add lead time or show the calendar for limited days in the future to optimize your bookings flow (under Edit Event > Availability > Customer Booking Options)

! You can access these now from the

Managing your package bookings just got smarter! You can now edit the maximum number of bookings for any customer’s package — giving you full flexibility to handle real-world scenarios like walk-ins or manual bookings.

⸻

Why It Matters

Ever had a customer walk in for an appointment and want it to count toward their package? Now you can easily adjust their package — no workarounds needed. 🙌

⸻

What You Can Do

🧮 Edit Package Booking Limit: Update the total number of appointments a customer can book under any active package.

💬 Keep Packages Accurate: Reflect real-life changes like walk-ins.

⚡ Save Time: No more tracking adjustments manually — everything stays synced in Easy Appointment Booking.

⸻

How It Works

1️⃣ Go to the Sell a Package page.

2️⃣ Find the package you want to adjust.

3️⃣ Click the ✏️ pencil icon under the Bookings column.

4️⃣ Enter the new booking limit for the package and hit Update.

That’s it — your customer’s package instantly reflects the updated balance! 🎯

⸻

Who Gets It

Available now for all Pro Plus and Ultimate plan holders.

⸻

Take full control of your package bookings and keep your records perfectly aligned — no matter how customers book. Try it out today and simplify your package management! 🚀

We’ve added a powerful new trigger to help you automate actions after a customer checks in — perfect for post-appointment emails, no-show tracking, and more!

⸻

📬 Send Thank You Emails Automatically: Only send follow-ups to customers who actually checked in — no more awkward “thanks for coming” messages to no-shows.

🏷️ Tag Customers Who Checked In: Keep your CRM or Shopify Customer Profiles up to date automatically.

📉 Track No-Shows Effortlessly: Use Flow or Webhooks to record missed appointments in real time.

⸻

✨ Klaviyo — Create smarter automations and segments for post-visit marketing.

⚙️ Shopify Flow — Trigger workflows directly from the check-in event.

🌐 Webhooks — Connect your own tools or external systems with instant data.

⸻

💡 Build targeted follow-ups that feel personal

📊 Keep your data clean with real-time status updates

🤖 Save time by automating manual tracking

⸻

The “Check In” trigger gives you a smarter, more accurate way to manage customer journeys — from booking to visit to follow-up. Now available on Klaviyo, Shopify Flow, and Webhooks for Ultimate Plan users.

Start automating your check-in flows today! 🚀

We’ve made it even easier for your customers to manage their bookings!

Now, customers can redeem their packages right from their Shopify account, without digging through emails or links.

⸻

✅ Package Redemption in Customer Accounts: When a customer clicks Manage Booking on an order that includes a package, they’ll now see their available bookings and redeem them instantly.

✅ Seamless Experience: No more searching through confirmation emails — everything happens within your store’s branded account area.

✅ Fully Integrated with Shopify: Keeps your booking experience consistent, polished, and easy to use.

🧭 Smoother customer journey — redeem bookings in just a few clicks

💬 Fewer support requests — no more “where’s my link?” questions if you're using Customer Accounts

💎 Stronger Shopify integration — a true all-in-one experience for your customers

⸻

This upgrade makes package redemption more intuitive, keeps customers engaged with your store, and delivers the premium booking experience your brand deserves.

Log in and try it out today! 🚀