Preview the reminder and thank you emails | Voters

Preview the reminder and thank you emails

Servicify Team

This let's Shopify merchants make changes and validate the changes quickly before setting it live or making a test booking

August 9, 2024

Servicify Team

Hi Flying Camp Paragliding! When you say specific clients, can you elaborate with an example?

For instance, we currently send confirmation, reminders, and thank you's as transactional emails to each of your customers. What would the use case be for a specific reachout? Thanks in advance!

Flying Camp Paragliding

Servicify Team being able to manually send these instead of only automated means i could customize my clients experience. We get last minute weather cancellations and other reasons to be fluid and flexible..Im wanting to send my clients, individually, a thank you for cancelled vs completed bookings..each with it's own message designed around the reason (cancelled or comleted). and I dont want it automated for all cancellations...Elite customer service means I can handle it all via the backend automated or manually.

Flying Camp Paragliding

Also need to add a feature to send these to specific clients not just automatically

Flying Camp Paragliding

not all clients need an automated cancellation message nor do they want one. Also, I wish to send some clients, but not all a completed appointment message to gain reviews, but not all clients need to provide reviews...so selectively sending messages becomes important as an elite customer service tool. Thank you!