Charge when customers cancel close to appointment | Voters

Charge when customers cancel close to appointment

under review

QB Takeover

Right now, customers can cancel more than 1 day before the appointment. Have a feature where within 24hrs, customers will have to contact our business to cancel with a $25 fee.

Created by Qalvin

April 3, 2024

Hayda Studios

I would also be interested in this feature! It's pretty common on most POS systems targeted at services but have yet to find this on any Shopify POS compatible app.

Flying Camp Paragliding

To book for free is an incentive for the cutomer to connect. no obligation. If the cancel within 24hrs to then charges a fee puts responsibility on them to be aware and ready 24 hrs in advance...ie confirm their appointment. a penalty for late cancellation is only fair. booking for free.

Servicify Team

marked this post as

under review

Servicify Team

While we dont support this directly, we think using Deposits is a good way to get to the same state. You can charge a customer a deposit ($25) for booking, and then refund the deposit if they arrive, or keep it if they cancel.

Servicify Team

Merged in a post:

Add a feature to charge for cancellation or no call no show

Customer Support

Add a feature to charge for cancellation or no call no show

October 1, 2024

Servicify Team

Interesting feature, we'll look into seeing if this is possible via Shopify.