We’re excited to introduce Automatic Refunds, saving time for you and your customers while keeping your records up to date. Now, when a booking is canceled the payment will automatically be refunded to the original card. No more manual refunds, fewer customer support inquiries, and everything stays in sync with Shopify!
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Why You’ll Love It
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Saves time
: Refunds are processed instantly, so you don’t have to handle them manually.📉
Fewer Support Requests
: Customers get their money back without needing to reach out.🔗
Fully Integrated with Shopify
: Ensures your order and payment records stay up to date.✅
Hassle-Free Cancellations:
Whether initiated by you or the customer, the refund is automatic.⸻
How Automatic Refunds Work
1️⃣ A Booking Is Canceled: Either by the merchant or by the customer (if you allow customers to cancel).
2️⃣ Refund is Processed Automatically: The original card payment is refunded without any extra steps.
3️⃣ Shopify Updates Instantly: Your order status in Shopify reflects the refund in real-time.
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Pro Tips
- Set Clear Cancellation Policies: Make sure your policies align with automatic refunds to avoid confusion.
- Communicate with Customers: Let them know refunds will be processed automatically for smoother experiences.
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FAQ
- Will this work with all Shopify payment methods?
Automatic refunds apply to card payments processed through Shopify. Other methods may require manual review.
- How do I enable automatic refunds?
Automatic refunds can be enabled by going to the Settings, General Settings, Shopify Workflows section
- If I cancel the booking do I have control whether the refund is issued?
When you cancel a booking on behalf of the customer, there is a checkbox that allows you to confirm a refund upon cancellation. It's selected by default, but you can opt out if need be.
Note: Customers who cancel a booking themselves (if you allow) will have cancellations result in automatic refunds.
- How does this appear on my Shopify Order?
The order gets refunded right away, with the timeline of events showing that Easy Appointment Booking refunded the order
- What if I have a product along with my order, how do refunds work?
This enables a partial refund, only for the amount that is relevant to the booking.
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This feature is available to Pro Plus and higher! Start using this time-saving feature today. 🚀